Office of Writing and Learning Services: OWLS Logo

JANUARY 19, 2021

Welcome to OWLS--The Office for Writing & Learning Services

Tutoring will be 100% virtual for the Fall and Spring semesters, 2020/21. 

OWLS tutoring is available for the Spring semester starting January 25th. 

Graduate students seeking writing tutoring should go to for information about Writing Support for Graduate Students. 

If you are a first-time user and need to register for an account, click the link to the left.

To schedule an Online Appointment, follow the same steps as when creating a face-to-face appointment. However, be sure to select a consultant with “Online” listed under their name and click the “Yes. Schedule Online Appointment.” button under the “Meet Tutor Online?” option.

Online consultations are done in real time, meaning you will join the appointment at the scheduled time and work with the consultant through live chat.

To join an Online Appointment 

  • A few minutes before your appointment, log in to this appointment system.
  • Find your appointment and click on it to open the appointment form.
  • Scroll to “Meet Tutor Online?” and click “Start or Join Online Consultation.” This will open the consultation screen.
  • The consultation screen has a live chat area on the right side, a document collaboration space or “whiteboard” area in the middle and a toolbar at the top. There are instructions in the whiteboard space for how to use each section.
  • To upload a file, click the “two arrows” button in the upper right hand corner of the screen above the chat box. (To upload a paper, you can either copy and paste your paper directly into the whiteboard space or upload a file. Either method may impact the formatting of your document as WCONLINE converts the document to simple text.) A pop up message will appear giving you the option to import or export a file. To import a file, click “Choose File” and use the file navigator to select and open the file you want to upload.
  • Once the file is selected, click “Import Now.” When another box pops up asking you to confirm the import, click “OK,” and your file will populate the whiteboard space.
  • You will chat with you tutor using the chat bar in the bottom right corner. Your typing will be color coded in the chat box. You and the tutor can also type directly into the document on the whiteboard space, making comments and revising as you go. Your comments will also be color coded. After your appointment is complete, you can return to your document in WCONLINE at any time to refer to the comments or use the import/export function to download a copy.
  • Close the window to exit the session.

If you have issues with the online appointment system, try closing and restarting or changing your browser.



Having trouble logging in? Enter your email address below and then click "Reset Password." The system will immediately email you with instructions for changing your password. If you do not receive that email in a few minutes, please check your spam filter.

Receiving unwanted text messages from this system? This system can send appointment reminder and waiting list notifications via text message, but only if a cell phone number and carrier is entered by a client when creating or updating an account on the system.

If you have an account on the system, log in to edit your profile and modify your cell phone preferences. If you do not have an account on this system, it's possible that your cell phone number was entered accidentally. Fill out the form below to remove your number immediately.